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Oftentimes asked questions (FAQs)

• Top issues
• Technical issues
• Other bug

Height issues

Word Good and Admission Exams Crash After Installing December 2022 Office Updates

Applicable Exams

• Discussion Practiced (Microsoft 365 Apps and Role 2019) – Mail Merge
• Access Expert (Microsoft 365 Apps and Office 2019)
• Word Expert (Role 2016) – Post Merge
• Access (Office 2016)
• Access 2013

Symptoms on Error

In afflicted exams, candidates receive one of these errors:

• Mistake has occurred: "Could non lock file"
• Could not use "Q:\Documents\[proper name].accdb"; file already in use.
• A communications fault has occurred.

Solutions

For the following Office products, install the latest Part updates to a working build:

• Office LTSC 2022 (Version 1808, build 10382.20034 or later)
• Office LTSC 2022 (Version 2108, build 14332.20216 or later)
• Office 2022 C2R (Click-to-Run) (Version 2112, build 14729.20248 or later)
• Role 2022 Consumer (Version 2112, build 14729.20248 or later)
• Office 2022 Consumer (Version 2112, build 14729.20248 or later)
• Microsoft 365 Apps
  • Current Channel (Version 2112, build 14729.20248 or afterwards)
  • Monthly Enterprise Channel
    • For Version 2111, build 14701.20290 or later
    • For Version 2110, build 14527.20364 or later on
  • Semi-Annual Enterprise Aqueduct (Preview)
    • Version 2108, build 14326.20738
  • Semi-Annual Enterprise Channel
    • Version 2108, build 14326.20738

For Microsoft 365 Apps Semi-Almanac Enterprise ChannelExtended, as of 1/14/2022, Microsoft has not released an update that addresses the issue. Nosotros recommend that you change the update channel to Semi-Annual Enterprise (not Extended) and and so install the latest Office updates.

Workarounds for Office 2022 MSI and Function 2013

Microsoft has not released an update that addresses the outcome for Office 2022 MSI and Role 2013.

For Office 2022 MSI installations, a workaround is to rollback KB 5002099, KB 4484211, KB 5002115 updates.

For Office 2013, a workaround is to rollback KB 5002104, KB 2965317, KB 5002124 updates.

Problem Cause

In Dec 2021, Microsoft released updates that address a security vulnerability in Microsoft Jet Cerise Database Engine and Access Connectivity Engine (CVE-2021-42293). The security updates inadvertently affected a central feature the exam commuter requires to deliver Microsoft Function Specialist exams.

Additional Resources

Error in Access when opening a database on a network file share (microsoft.com)

Install Office updates (microsoft.com)

Modify the Microsoft 365 Apps update channel for devices in your organization (microsoft.com)

Uninstall Part updates (microsoft.com)

CVE-2021-42293 - Microsoft Jet Ruddy Database Engine and Access Connectivity Engine Height of Privilege Vulnerability (microsoft.com)

Access – Lock File Issues (devhut.internet)

Disclaimer

Certiport is non responsible for and does not endorse or accept any responsibleness for the contents or your use of these third political party websites. Certiport is providing these links to you only every bit a convenience, and the inclusion of any link does not imply endorsement past Certiport of the linked website. Information technology is your responsibility to have precautions to ensure that whatever website you use is free of viruses or other harmful items.

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Technical issues

Discussion Expert and Access Exams Crash After Installing December 2022 Office Updates

Applicative Exams

• Word Practiced (Microsoft 365 Apps and Office 2019) – Postal service Merge
• Access Expert (Microsoft 365 Apps and Office 2019)
• Word Skilful (Office 2016) – Mail Merge
• Access (Office 2016)
• Access 2013

Symptoms on Error

In affected exams, candidates receive 1 of these errors:

• Error has occurred: "Could not lock file"
• Could not use "Q:\Documents\[proper noun].accdb"; file already in utilize.
• A communications error has occurred.

Solutions

For the following Office products, install the latest Part updates to a working build:

• Office LTSC 2022 (Version 1808, build 10382.20034 or subsequently)
• Office LTSC 2022 (Version 2108, build 14332.20216 or later)
• Office 2022 C2R (Click-to-Run) (Version 2112, build 14729.20248 or afterward)
• Office 2022 Consumer (Version 2112, build 14729.20248 or later)
• Part 2022 Consumer (Version 2112, build 14729.20248 or after)
• Microsoft 365 Apps
  • Current Aqueduct (Version 2112, build 14729.20248 or later)
  • Monthly Enterprise Channel
    • For Version 2111, build 14701.20290 or after
    • For Version 2110, build 14527.20364 or subsequently
  • Semi-Annual Enterprise Channel (Preview)
    • Version 2108, build 14326.20738
  • Semi-Annual Enterprise Channel
    • Version 2108, build 14326.20738

For Microsoft 365 Apps Semi-Annual Enterprise AqueductExtended, as of i/xiv/2022, Microsoft has non released an update that addresses the issue. We recommend that you change the update aqueduct to Semi-Annual Enterprise (not Extended) then install the latest Office updates.

Workarounds for Function 2022 MSI and Office 2013

Microsoft has not released an update that addresses the outcome for Office 2022 MSI and Function 2013.

For Office 2022 MSI installations, a workaround is to rollback KB 5002099, KB 4484211, KB 5002115 updates.

For Office 2013, a workaround is to rollback KB 5002104, KB 2965317, KB 5002124 updates.

Problem Crusade

In December 2021, Microsoft released updates that address a security vulnerability in Microsoft Jet Red Database Engine and Admission Connectivity Engine (CVE-2021-42293). The security updates inadvertently affected a central feature the examination driver requires to evangelize Microsoft Part Specialist exams.

Additional Resource

Mistake in Access when opening a database on a network file share (microsoft.com)

Install Office updates (microsoft.com)

Change the Microsoft 365 Apps update channel for devices in your organization (microsoft.com)

Uninstall Office updates (microsoft.com)

CVE-2021-42293 - Microsoft Jet Ruby Database Engine and Access Connectivity Engine Summit of Privilege Vulnerability (microsoft.com)

Access – Lock File Bug (devhut.cyberspace)

Disclaimer

Certiport is not responsible for and does not endorse or accept whatsoever responsibility for the contents or your use of these third party websites. Certiport is providing these links to you lot merely every bit a convenience, and the inclusion of any link does not imply endorsement by Certiport of the linked website. It is your responsibility to accept precautions to ensure that whatever website you lot use is costless of viruses or other harmful items.

We are experiencing issues with the Autodesk (ACU) toolbar, how do nosotros right it?

The Autodesk Certified User (ACU) exams (in English/ENU simply) accept a toolbar that was added on December eighth, 2020. When first released, the task bar was on the far-right side of the exam interface. Information technology has at present been moved to the lesser of the examination interface. The taskbar allows you lot to click the icons located there as a simpler means to switch in between the Autodesk application and the exam window (see screenshot beneath). For more than information on using the new toolbar, please meet the test tutorial.

The traditional keystrokes of alt+tab (for native) and Exams from Home (virtual) volition too piece of work as earlier in improver to the toolbar function. See our website FAQ for more information on Exams from Dwelling house keystrokes.

Additional program-specific info

In general the application icon shows up on the taskbar beneath the app and the test window.

Upon App crash or closure the app icon will disappear from the taskbar equally it is no longer running. The "RESTART APP" button will then exist clicked to restart the application. In that location is a slight deviation between the various applications when the "RESTART APP" button is used that nosotros would like to make y'all enlightened of.

AutoCAD, 3DS Max, Maya & Inventor Exams: For these exams the icon always returns to the taskbar after the awarding is completely finished starting. On our machines this took well-nigh 20-xl seconds. There was a slight lag sometimes after the application was finished loading for the icon to return but ever returned within the 40 second timeframe.

Revit Arch (Imperial & Metric): The icon reappears subsequently the application has finished loading and a dataset is opened. Wait for Revit to load all the way and then click the "Open" icon (at the top of the Revit Application) and the Revit taskbar icon to exist restored to the taskbar.

Fusion: Upon selecting "RESTART APP" the test panel freezes. As the Fusion app loads, which takes about 35 seconds, you tin run across that the app is loading and collaborate with it to load in information files. The exam remains frozen for about 2 min. After ~ 2 min the test panel is restored and the app icon returns to the taskbar.

---

Nosotros are receiving a "Failure to load Application Configuration" fault.

This indicates that the configuration file used past Compass has become missing or corrupt. You lot can fix that outcome by either:

1. Obtaining a copy of the "C:\Certiport\Compass\Information\CTCConfig.enc" file from a calculator with a working installation of Compass, and replace that file on the problem reckoner with the working version of that file.
2. Perform a fresh install of Compass by uninstalling Compass/Console 8 (if present), then deleting the Certiport folder from the "C:/Certiport and C:/Plan Files(x86)/Certiport" folder, then downloading the electric current installer by logging in to the Certiport website every bit an Org Admin and downloading the installer file from nether the Grooming and Tools tab. Reinstall Compass with the newly downloaded setup file (while logged into the calculator as a Windows admin with full rights).

We are experiencing a filibuster in receiving a score report or we take an exam upload failure.

Attempt to launch the exam again by relaunching the Compass software. If you're no longer seeing the option to "Resume" (exam), take the examination candidate log in to the website and bank check to see if any records exist under their transcript. If you can navigate back to the exam through "Resume" delight endeavor to finish again.

A "Communication Error" pops up between MOS projects. (Compass for Windows)

Relaunch the exam and take the candidate reset the project they are working on.

Check that the COM Add together-ins and macros have been disabled. These procedures are considered a all-time practice when administering the MOS Microsoft 365 Apps & Office 2019, or the MOS 2022 LITA (Live-in-the-Application) exams:

• Microsoft 365 Apps / Office 2022 & MOS 2022 Only - ensure that the COM Add together-ins take been disabled:
  • Launch whatsoever Office application and open a blank certificate.
  • Go to "File - Options", and then click the "Add-Ins" setting in the left-hand carte du jour.
  • At the bottom of the screen ensure that "COM Add-ins" is selected and then click "Become".
  • Deselect all add together-ins shown and click "Ok".

• Microsoft 365 Apps / Office 2022 & MOS 2022 Only - ensure that the Macros take been disabled:
  • Launch any Office application and open a blank document.
  • Get to "File - Options", and then click the "Trust Centre" setting in the left-mitt carte du jour.
  • Click the "Trust Center Settings" push, then click "Macro Settings" in the left-hand menu.
  • Select "Disable all macros without notification" and then click "Ok".

We are seeing a "Running Processes" message when trying to launch an test using Compass.

The list being shown is the running programs that could be interfering with exam delivery and will need to exist closed earlier a launch tin can take identify. Each running process will accept a checkbox next to the particular allowing you lot to end the program. Once the programs have closed the exam launch volition resume.

We are seeing a red X next to User Admin (Compass for Windows).

For Compass to function properly, information technology needs full Windows authoritative rights to the machine. This tin be accomplished either by having the electric current user logged in as an administrator, or configuring those settings in to Compass, which would requite Compass administrative rights simply not the user.

To configure those settings into Compass, yous would need to log into the Compass application as a proctor or system admin, cull the "Settings" tab on the left side, and scroll down until you find "Admin Credentials". In here you lot would put in a full Windows administrator username and countersign to give Compass administrative rights to the machine, non a Org Admin (Certiport/Compass) administrator.

I do not run into the exam I wish to accept within Compass, what should I practice?

Ensure the examination candidate has selected the correct Program suite during exam launch. For example, there are four unlike suites of Microsoft exam products, and so if the examination candidate was looking for Word, but accidentally selected the "Microsoft Engineering science Associate" program suite, Word would non be shown. Use the "Previous" button to return to the Program selection screen and ensure the right program suite was selected.

In the "Manage Exams" section of the Compass settings, ensure the bodily exam content has been downloaded. Encounter the Compass for Windows user guide for detailed data.

Ensure the Microsoft part, Autodesk or Adobe CC suite you intend to test on is installed to the local workstation.

We are seeing a ruby-red X side by side to "Exams upward to appointment", receiving "CertiportNow service" errors, or "@Localization errors".

These errors are all related to the CertiportNow service not running. Make sure that that service is running in the "Services" application on the machine (Task Managing director). Compass also has an pick to manually start this service. At the bottom of your screen in Compass you lot should see a blue bar with 3 icons on the left side - click the icon on the right.

If yous receive the fault Microsoft .Internet framework - "Application attempted to perform an operation not immune by the security policy." (Compass for Windows)

Arrive touch with the local admin to allow the activity or achieve out to Certiport team to help get past the bulletin.

What practice nosotros demand to know about Adobe'due south retirement of the Flash Player?

Adobe announced in 2022 that they will be ending back up for the Wink Histrion on December 31, 2020. In addition, Microsoft has announced that they will remove support of Flash from all Microsoft browsers:

• Adobe Detailed Info
• Microsoft Detailed Info

With the Flash Player "Terminate-of-life" (EOL) deadline apace approaching, delight review the exams below that will exist impacted. If your Certiport Authorized Testing Eye (CATC) is currently delivering any of the following exams, and so review all the information in this FAQ to see how this may affect you lot. In improver to the EOL of the Flash Player, exams utilizing the Flash Player volition be retired past Certiport next twelvemonth on the dates specified below.

Flash-based exams

Exam Name	Test Retirement Date
Visual Design using Adobe Photoshop CC 2015	Q2 2021
Graphic Blueprint & Analogy using Adobe Illustrator CC 2015	Q2 2021
Print & Digital Publication using Adobe InDesign CC 2015	Q2 2021
Digital Video using Premiere Pro CC 2015	Q2 2021
Rich Animated Media using Adobe Animate CC 2015	Q2 2021
Spider web Authoring using Adobe Dreamweaver CC 2015	Q2 2021
IC3 Spark – Calculating Fundamentals	Q2 2021
IC3 Spark – Primal Applications	Q2 2021
IC3 Spark – Living Online	Q2 2021
IC3 GS4 – Computing Fundamentals	Q2 2021
IC3 GS4 – Key Applications	Q2 2021
IC3 GS4 – Living Online	Q2 2021
IC3 GS4 Database Fundamentals	Q2 2021
IC3 GS4 Fast Track	Q2 2021
IC3 GS4 Spark	Q2 2021
QuickBooks Desktop Certified User	*

Frequently asked questions & important notes

Q: Can we still deliver these exams at our CATC?

A: Yes, but only upward to the retirement date. Also, many environments have anti-virus or other software that may quarantine and/or remove Wink Player files afterwards the December 31st EOL engagement, which would brand the exams unable to be delivered. Y'all will need to confer with your Information technology Department, review the information on this page, and make the appropriate arrangements if you lot wish to go on to deliver these exams after Adobe's EOL date.

Q: What will happen if the Flash Player is removed from our computers?

A: Compass will detect that Flash Role player is not installed, brandish messaging indicating that it is not installed, and the exam will non launch. Please notation that Adobe will no longer have the Wink Thespian bachelor for download subsequently the EOL date.

Q: Are there exams that will supercede the Flash-based exams?

A: We will not exist updating any of the exams in the table in a higher place except for the QuickBooks examination (see note below). For the Adobe exams in the table, we have newer exams that utilize the current version of the Adobe software that practice non utilize the Flash Player. For IC3 exams in the table, our GS5 exams and our recently launched GS6 exams also do non utilize the Flash Thespian. We recommend moving to those newer exams as shortly as possible to avoid whatsoever disruption in testing.

*Annotation: The QuickBooks Desktop Certified User examination currently uses Flash-based engineering science and will besides exist affected by the retirement of the Flash Role player after the EOL engagement. However, Certiport will be updating the QuickBooks Desktop exam to remove the Flash-based elements from the examination so that it tin can continue to exist bachelor to our CATCs. Look for these changes to come up in Q1 2021, but until that fourth dimension you must follow the procedures outlined above.

Why was the address book missing in my Outlook 2022 examination? (Compass for Windows)

We have seen this happen with a few of our customers using Windows 10 and Outlook 2016. Fortunately, a simple alter to your Outlook settings should resolve the result. This setting tin be modified even while a candidate is taking an examination.

• In Outlook 2016, click on "People" in the lesser pane.
• Right-click on your "Contacts" folder in the left hand pane.
• Click on "Properties".
• Click on the Outlook "Address Book" tab.
• Check (tick) the box "Show this folder" every bit an electronic mail Address Volume
• Save the changes made by clicking on "OK".

We do non have Administrative Rights (all delivery systems).

Full, local, admin rights are required for most aspects of Certiport delivery systems and solutions. Please see beneath for a breakup:

• Compass for Windows: Full, local Windows Admin rights are required to both install and configure this delivery system. Local exams will also require these rights during test commitment. For CATCs with limited access, an Admin Proxy can be utilized to store the credentials and only employ them to the Compass software when in apply. Refer to the Compass for Windows User Guide for more than data.

  Note: The Admin Proxy feature but allows temporary access when launching or using the installed software. For new installs or reinstalls, you must always be logged in under an Admin account.

• Compass for Mac: Admin rights are required to install this system but are non required to deliver exams. However, Grouping Policies that prevent the execution or installation of applications could prevent a limited user account from installing the software. Refer to the Compass for Mac User Guide for more information.

Note: Not having the appropriate Admin rights in identify, or having sure Group Policies in outcome, could result in a variety of undesired errors or exam disruptions.

When using Windows 10 version 1809, Compass for Windows crashes with a communication error at the start of a MOS 2022 examination where the tutorial loads simply the office application fails to start.

The log file likewise contains this mistake code:

ERROR Certiport.BusinessLogic.CTCExamManager.ProcessExamResults - The examination did non consummate successfully.

ERROR Certiport.BusinessLogic.CTCExamManager.ProcessExamResults - Exception in ExecuteExamPathwayLaunchExam: (Certiport.BusinessLogic.CTCExamManager.ExecuteExamPathway)

INFO  Certiport.UI.Controls.PathwayControls.LaunchPathwayControl.OnLaunchExam - Fault in OnLaunchExam: (Certiport.BusinessLogic.CTCExamManager.ExecuteExamPathway)

Solution:

Please add the post-obit Registry key. If you are unfamiliar or uncomfortable making changes to your registry, delight piece of work with your local technician.

Create a Primal at HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer called Trounce Folders

Please understand this is replacing a key that Microsoft has removed in 1809 merely existed in before versions of Windows.

Important: Using Registry Editor incorrectly can cause serious, organization-wide problems that may require y'all to re-install Windows to right them. Certiport cannot guarantee that any problems resulting from the use of Registry Editor tin can be solved. Use this tool at your own take a chance.

We are using Microsoft 365 Apps with a Shared Computer Activation, what exercise we demand to know?

This FAQ is intended to aid you to identify whether your computer(s) are running the Shared Computer Activation model for Microsoft 365 Apps and what to do if you experience bug launching a Microsoft Part Specialist exam.

What is a Shared Computer Activation?

This model allows you lot to deploy Microsoft 365 Apps to a single or multiple computers in your organization that is accessed by multiple users. Here is an example of a supported scenario:

• Multiple students use Microsoft Office to learn and practice and so use a different figurer in the organization to have a test.

How can I tell if I accept a Shared Calculator Activation license?

1. When an Office application is launched from the desktop does it ask for your Microsoft Office credentials to exist entered?

2. Launch Certiport'south Compass for Windows testing platform and select a MOS Microsoft 365 Apps & Office 2022 exam.  Does the following screen appear? If it does so we have detected Shared Computer Activation in utilize on the estimator.

Shared Calculator Activation in Compass for Windows

CATCs using a shared computer activation model of the locally installed Microsoft Office software required for Alive-in-the-Awarding testing will exist prompted for activeness when administering MOS exams. These actions may include activating the software (if opened for the first time), or signing in to the application. Compass opens the software and addresses any ane-fourth dimension or other prompts from the application prior to the exam to avoid anything that may cause an interference during bodily testing.

1. Read through the steps outlined in the prompt.
   
   
2.  Click the Open Application push button to proceed.

   Please Annotation: The thumbnails in the outline give you examples of what you can expect during this process. When using Compass, all the thumbnails can be clicked to see larger versions.

   
   
3. Address whatever prompts yous may receive and and then close the application past clicking the "X" in the top right-paw corner of the software.

   

4. You will exist returned to the Verify Microsoft Office screen. Click Side by side to continue.

   

Errors & Troubleshooting

Instead of authenticating Part and allowing you to move forward, later on signing in at the prompt, yous are presented some type of message indicating "This feature has been disabled by your ambassador" or simply a blank window with no message and yous cannot move forward.

What do I do if I cannot launch an exam and information technology appears that I take a Shared Computer Activation?Contact Certiport Technical Support to confirm.  However, it'due south non probable that Technical Support can help y'all resolve the problem without your local IT Administrator available to make the changes. In some cases, these changes may not be possible and and so alternative solutions may be necessary.

We are not able to successfully download/install Certiport updates (Compass for Windows).

This event can exist caused past a number of things, just the biggest reasons for the failure stem from packet filtering, causing a timeout. This can exist from any of the post-obit:

• An antivirus/firewall plan or appliance that deletes the file due to existence detected as a faux positive. This will manifest itself in either the AV program presenting a dialog box about the file in question or if the AV is fix to a silent removal, the file will be missing from the SoftwareUpdate folder and the AV log will report a quarantine status. Updates will study a successful download, but fail during the actual installation of the updates.
• The network packet filtering system causes a long enough of a delay to prevent a file from downloading. This will manifest itself when the updates timeout during download. The CertiportTestCenterLog.txt file institute in the Information folder of Compass will report multiple attempts at trying to download a specific file. If Compass fails to download an update, the whole update process volition stop.
• A downloaded Compass file becomes corrupted during the update procedure.

Solutions:

• If the AV/Firewall is flagging Compass files, then the installation binder of Compass, usually in the C:\Certiport\ folder, needs to be added as an exemption.


• The Certiport website is being aggressively filtered. Delight add *.certiport.com to your exception listing. We are besides working on our end to improve this as well.
• Delete the files in the Compass\SoftwareUpdate binder and attempt to re-download.

Our Antivirus/Firewall is detecting Certiport files as being potentially malicious (Compass for Windows).

Some Antivirus programs, like Windows Defender and Symantec AV, detect some of our self-extracting null packages equally a potential virus. We exercise check our files, and we tin can assure yous that the files in question are not viral. The issue is with self-extraction lawmaking, which is causing the false positive. Nosotros are currently working on a dissimilar method to package our files, but in the meantime, we recommend that you add C:\Certiport to your AV/Firewall exceptions listing.

If you accept a firewall/AV appliance, you will need to make an exception for *.certiport.com. Our exam service could also exist flagged every bit malicious due to its functions with our exams. That service tin be found at 'C:\Program Files (x86)\Certiport\Certiport Exam Service\CPExamSvc.exe' for 64bit systems and 'C:\Program Files\Certiport\Certiport Test Service\CPExamSvc.exe' for 32bit systems. If this service is blocked, Non-MOS and ACU/ACP exams will fail to get-go.

Nosotros are receiving an "Unhandled Exception" mistake (Compass for Windows).

This is a generic fault with multiple causes. Clicking yeah will provide you with details specific to the fault, however there are many variations. The error will persist each fourth dimension Compass for Windows is launched until fixed. This error is most unremarkably seen immediately after running updates when Compass closes and reloads.

First you lot volition see the error "An unhandled exception has occurred. Would you like more information?". If you click "No", you will get a prompt asking if yous want to relaunch Compass, if y'all click "No" over again information technology will close. If you lot click "Yes", it volition provide you with the specific details. See below for solutions.

• Error due to lack of Admin Rights and/or Technical Requirements: This error is primarily caused past either non having full Windows Admin Rights on the test workstation, having group (network) policy restrictions in place, or non-compliance with our Technical Requirements (including prerequisites/third-party add-ons).

• Error subsequently Updating: When this error occurs after performing updates, y'all tin gear up this past repairing Compass. This is washed by running the Compass setup executable over the electric current installation without performing any uninstall* (with full Admin Rights). This is preferable considering you are able to continue all of the product updates and do non need to re-download any examination content. If for some reason this does not accost the outcome a clean uninstall, reinstall, and downloading of applicative examination content volition be necessary.

  Note: This is not a total repair and when running the executable you will not encounter any repair message, merely the normal installation screens. Notwithstanding, this will restore disquisitional Compass system files. Ensure that you lot do not have any instance of Compass running when running the setup file as a repair. After setup completes you will demand to log in equally an Organization Admin to set the exam center ID again, and you volition see whatever required updates just like a make clean install. Run the required updates and reconfigure whatever settings needed such as Admin Credentials, Proxy Server, and LAN settings, etc.

• Error due to Antivirus: In some scenarios we take likewise seen Antivirus software as the cause of this fault. If you suspect the Antivirus then check the quarantine surface area/logs for conflicts and and so either temporarily disable the software during install and use, or ready an exception for Compass past allowing all executables in the "Certiport" folder to run via the Antivirus settings.

We are receiving a "Failed to initiate the Pre-Loader. Please contact Customer Services" mistake (Compass for Windows).

This error tin can appear subsequently changes have been made to the Admin Credential settings in Compass. Normally you would need to close and re-launch the software before these settings will take effect. If for whatever reason Compass is unable to authenticate the new settings then you lot will receive this mistake. To resolve please cheque any settings that may have recently changed:

• Admin Credentials Setting:Ensure the credentials provided are right. The admin credentials used here are served up so that Compass can run with full admin rights with no group policy restrictions, but even so assuasive the user that initially logged in to Windows to exist a limited business relationship. These are Windows Admin credentials and non the Certiport Org Admin or other credentials. The Domain section is generally not required and should exist left bare unless y'all are very familiar with your network setup.

Once these settings take been changed you volition need to completely shut Compass and then re-launch it to ensure that you are no longer receiving the mistake.

We are receiving an "Examination Failed to Complete Successfully" fault (Compass for Windows).

This error is by and large seen after the Proctor enters his/her credentials and the candidate attempts to launch the exam. This may occur before or after the exam tutorial, which shows up immediately after launch just prior to the exam timer starting. Review the post-obit solutions when encountering this error:

• Microsoft Office Installation Issues (MOS Exams simply):

  • Microsoft Office has not been Activated or opened for the first time: Later on the Microsoft Office software is installed, there could yet exist first-time/one-time prompts that announced after launching each title (east.g. prompts for registration, updates, cloud file syncs, add-ons, etc.). If Compass is the source for launching the corresponding Live-in-the-Awarding software for the start time, it is not designed to bargain with these prompts and will hang up or produce an error. To accost this, launch each Office program individually subsequently a fresh install (and prior to testing for the beginning time or after a long break in testing) to ensure that the software opens to the default projection screen.

    Note: Some of these prompts are per Windows User profile. If you lot use multiple profiles ensure that yous have opened and addressed any applicable prompts earlier testing.

  • Microsoft Office has not been gear up up to run locally from the hard drive:Ensure that the Office suite is installed on the aforementioned local/native drive/partition as Compass in the default path.
  • Two Office versions are present: Y'all can only have one Part version on an exam delivery calculator at one time. Uninstall any one-time versions and ensure the merely version matches same version yr of the MOS exams you wish to administrate. After old versions have been uninstalled, perform an Office repair to restore any applicable paths, registry entries, or shared files.
  • Office software may be corrupted: Information technology's possible that Function itself is in demand of repair. If a repair does not fix the issue, you may need to do a make clean uninstall and reinstall.
  • Add together-Ins: Certain Add-Ins have been known to cause issues with MOS testing. Launch the affected Office program, enter the options, go to "Add-Ins" then click the "Become" button next to "COM Add-Ins" and disable anything that is bank check-marked.
  • When testing with Outlook: Outlook requires boosted setup. Refer to the Quick Reference Guide prior to testing with Outlook 2010 or 2013.
  • When testing with Admission: Due to nature of the Admission program, if information technology should crash during testing it could exist trying to relaunch in safe mode and you will not be aware this is happening via the Compass software alone. To ensure that you are launching in normal mode, exit Compass, restart the calculator, and then launch Access directly to confirm information technology is launching normally.
  • Role 2010 in 64-scrap manner: 64-bit versions of Office are supported in all version years except Office 2010. If you have installed 2010 64-bit you volition need to completely uninstall and reinstall the 32-scrap version.



• Corrupt install of Compass: If the Compass software is suspect it could be stemming from a previous version of the software that was non properly uninstalled, or became corrupted over time by some other means. To address this issue please perform a clean install past removing all Compass (or Console viii if present) software via the Control Panel, and then delete the local "Certiport" folder and all its contents - which is located by default in the root of your primary HDD (i.east. C:\Certiport\*.*). Then continue to install Compass; please refer to the Compass for Windows User Guide for more information.

  Note: This selection will delete any exams that are "in-progress" on the afflicted computer. The examination session itself will stay open for 7 days, just progress within the exam will exist lost. This process will also remove all test content updates which may take pregnant time to download again depending on how many programs your CATC is administering with respect to your current bachelor bandwidth.

• Authoritative Rights: Having a limited Windows User account or Group Policies in outcome can inhibit or prevent exam delivery. Refer to the FAQ on Administrative Rights for more than information.

Nosotros are receiving errors when trying to download or apply updates (Compass for Windows).

When trying to perform system and/or exam content updates via the Compass Update Services you may experience errors. Please consider the following:

• Windows Admin Rights: Admin rights are needed for all phases of exam delivery: acquisition, install, setup, updates, and testing with Live-in-the-App exams. Refer to the Admin Rights FAQ for more information.
• Certiport Whitelist: Ensure that the entire list of our required IP Addresses and Ports are allowed through any applicable firewall or filter. The listing of required items can be found under the Compass for Windows department in our Technical Requirements.

• Decadent install of Compass: If the Compass software is doubtable it could be stemming from a previous version of Compass (and/or Panel 8) that were not properly uninstalled, or became corrupted over time by another means. To address this issue please perform a clean install past removing all Compass and Console (if present) software via the Command Panel, and so delete the local "Certiport" folder and all its contents - which is located by default in the root of your primary HDD (i.due east. C:\Certiport\*.*). And so proceed to install Compass. Refer to the Compass for Windows User Guide for more information.

  Note: This option volition delete whatever exams that are "in-progress" on the affected computer. The examination session itself will stay open up for 7 days, but whatsoever Test Candidate would need to brainstorm again on the same computer after the issue is resolved as the progress is stored locally (or move to some other reckoner if time is a factor). Besides note that this process will remove all exam content updates which may take pregnant time to download again depending on how many programs your CATC is administering with respect to your current available bandwidth.

• Antivirus Software: This is not commonly an consequence when performing updates; withal, some AV software tin can be used not just to scan the reckoner just to manage the local firewall settings or fifty-fifty implement some local policy restrictions. You lot may need to set exclusions or temporarily disable when performing updates.

The in-exam documents or other content required to consummate the exam are not nowadays/visible (Compass for Windows).

This tin be a problem with whatever Live-in-the-App exam if there is an issue with the Windows Documents binder or access to it because these exams not but rely on the locally installed software, but often external files placed by Compass that are needed during the exam too.

• Windows Admin Rights: Admin rights and Group Policies can touch access to the Documents/My Documents binder. Compass makes temporary changes to the Windows registry during an examination and past not having full Windows Admin rights, or by having Group Policies in effect, this access could be express or prevented. See the FAQ on Admin Rights for more information. Any registry settings or folder access are reversed when the test completes successfully.


• The Documents folder has been moved, renamed, etc.: If the Documents folder has been moved, renamed, or redirected for any reason this could prevent access to these external files. Compass was designed to admission the Documents folder in its default location and that location must be restored, or a new, unaffected Windows profile must be utilized for exam delivery. Contact your IT helpdesk if you suspect the Documents binder has been altered from its default location or behavior.

We are receiving "An error occurred. Please call this examiner while displaying this bulletin..." (Compass for Windows).

The full mistake message is: "An fault occurred. Please call this examiner while displaying this message. If you click OK, the organisation temporarily shuts down. Restart the test machine and restart the test. Y'all can resume from thee concluding problem you are viewing. This occurs anytime a exam is attempted, even the diagnostic tests. four Machines out of the 25 in the room are having this trouble.".

This is a generic error message related to MOS 2022 exams. This mistake is normally caused by Role 2022 and the Windows contour used to have exams, not properly setup for the MOS 2022 exams. MOS 2022 exams currently require using an authenticated user and that all first launch dialog boxes for Part be cleared or disabled. If this fault is occurring, the following steps should assist resolve it:

• Log in with a Windows business relationship that has total admin privileges. This creates the required Windows keys required by Compass.
• Open a single Office application, due east.g. Give-and-take, to ensure Office is activated and all first run dialog boxes are cleared or disabled via policy. This step besides creates the required Office registry keys and binder structure required past Compass.

Later these steps are consummate, Compass tin can either exist configured via the Admin Credential setting with the aforementioned user account employed with Office; or keep to utilize the aforementioned account that was only used to run the Office application.

Our examination is freezing (all delivery systems).

A wide variety and/or combination of items present in a local figurer'south configuration and setup could be causing this to occur. The solution to this type of freeze should be addressed as follows:

• Soft Freeze (only the exam delivery programme is frozen):Attempt to forcefulness close the plan past launching the Chore Managing director in Windows (ctrl+alt+del), or past using Force Quit in Mac OS (cmd+opt+esc). If neither of these options piece of work, and then proceed with the Difficult Freeze procedure outlined beneath.
• Hard Freeze (Windows or Mac Os itself is frozen): In this scenario the only recourse is to perform a common cold reboot of the computer. Concord down the power button until it completely shuts off, so reboot the machine. Launch the Certiport test commitment arrangement again and resume the exam that is shown as "in-progress". All exam sessions will be saved for 7 days, and the Test Candidate volition pick upwardly from where they left off as long as they are resuming the exam from the same reckoner in which it was launched. (The simply exception to this would be MOS 2013 Admission exams, which will e'er showtime over with total fourth dimension remaining.) This process can merely exist used in conjunction with the technical difficulty scenarios described above. You must nonetheless ensure that all exam administration and proctoring policies are being followed. Refer to the Exam policies folio for more data.

Important: If the software or operating system freezes a unmarried, isolated time you lot can probably write information technology off equally a one-off outcome. Even so, if y'all receive persistent freezing it is probably indicative of a greater trouble. Ensure you are coming together or exceeding the Technical Requirements, and that you lot have airtight all non-essential software prior to testing. Frequent freezes with the OS could indicate the need to repair or reinstall it. Consult your local It helpdesk should this occur.

We are receiving an fault condition related to the "Windows Installer" and cannot launch the exam.

Windows Installer is a service that the operating system requires when software installations or updates are being performed. The phone call to start the service could originate from either a local, network, or internet based source. In any case, Certiport exam delivery cannot begin if the windows installer service is currently running.

For Compass, the "Running Processes" window should announced when trying to launch the exam if the windows installer is besides running. Click resolve to attempt to have Compass try and terminate the process.

If the problem is persistent you will need to work with your institution'south helpdesk staff to identify and eliminate the source program that is causing the conflict, or y'all volition need to temporarily turn off the Windows Installer service during exam delivery.

To turn off the Windows Installer service you can perform the post-obit steps (this process requires Windows Admin privileges):

• Click theFirst button and open theControl Panel.
• Click onAuthoritative Tools.
• Click onServices.
• Scroll downwards the list of services, locate "Windows Installer" and double-click the item.
• If the functionality is currently in "started" status, click the Stop push button so modify the "Startup Type" toTransmission. This should finish the service and let the exam to go along. In farthermost cases attempt changing the "Startup Type" to Disabled.

Annotation: Irresolute these settings could impact other programs and services on the computer and should exist reverted back to their original settings subsequently exam administration has completed.

We are getting a VLC (orange cone) logo when attempting to kickoff an exam.

This is acquired by the Mozilla Web Plugin for VLC attempting to open the Flash-based content of the examination. The issue can be resolved several ways:

1. If VLC must be installed, then delete the file NPVLC.dll (the Mozilla NPAPI plugin) from the C:\Program Files (x86)\VideoLAN\VLC folder. This plugin is no longer used by Mozilla as they accept changed their plugin model. Removal of this file will not prevent VLC from working in other programs. Note, if you lot are on a 32bit car, it might likewise be located in C:\Program Files\VideoLAN\VLC binder.
2. If VLC is not required, then an uninstallation of VLC will resolve the event.

Our Outlook profile has non been configured correctly or we are having other issues related the administration of the Outlook test (all version years, Compass for Windows).

Nosotros take a quick reference guide that covers the configuration of Outlook for MOS examination assistants for 2010 and 2013 simply (no setup is required for MOS 2022 or MOS Microsoft 365 Apps & Function 2019): View the QRG.

We need detailed info on changing languages and regional settings when administering LITA exams.

When your CATC is administering LITA (Live-in-the-Application) exams, information technology means that Compass likewise requires that the software corresponding to the test be installed locally on the workstation. For example, if you are administering MOS 2022 Excel, so the Microsoft Role Excel 2022 software needs to be installed on every workstation that will be delivering the exams.

Due to this unique relationship, the language of Compass, the language of the locally installed software, and the regional settings of the operating system must all be set up to the same language. If yous wish to administer exams in additional/multiple languages, these three areas must be changed to lucifer that desired linguistic communication (per examination workstation). If you administer exams in English language and French for example, best practice would be to maintain a workstation for each supported language rather than changing these settings as needed.

Annotation: Setting the regional settings of your operating organization volition also change items such every bit the engagement & fourth dimension formats, the currency organization, and the measurement units to friction match those of the region/language selected - many of which could also be needed depending on the nature of the exam administered. In other words, the reason for this change is non always limited to text-only translations.

Changing the language of Compass:

The examination language defaults to the linguistic communication selected for the Compass user interface, but merely if the exam has been translated into that language, and only for "online" exams. To alter the user interface (UI) language of Compass, launch the software and select the desired language from the dropdown menu in the meridian right-hand corner of the screen.

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Irresolute the language of the locally installed software:

When first installing the local software, choose the desired/matching language from the default prompts. If y'all have already installed the software, it may be best to uninstall and reinstall the software in the desired linguistic communication to avoid the possibility of merely irresolute the editing-simply language.

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Irresolute the regional settings of your operating system:

Windows: Open the "Control Panel" and double-click the "Region" icon. Choose the desired/matching language from the "Format" dropdown menu.

Mac: Launch "System Preferences" from the Apple tree menu. Choose the "Language & Text" control panel and click the "Formats" tab. Pull downward the "Regions" menu and select the desired/matching language.

Important: Not all exams are bachelor in every language and/or version of the exams. Please run across our Exam Releases folio for more information.

We employ "Deep Freeze" or other restoring software, how will that touch on exam delivery?

Restoring software is commonly used at academic institutions to ensure that no matter what happens while the calculator is running, once it reboots the data on the hard drive is reverted back to an original image/state. This tin cause issues with examination delivery every bit nigh of our exams shop the progress locally. This means that a computer with restoring software that should freeze and need to exist restarted during an exam, could place the Test Candidate dorsum at question one or restart a projection. It could also revert the exam delivery software back to a previous version, thereby making y'all apply updates every time before administering an exam. For any institutions employing restoring software, the following options should exist considered:

• Create a "thaw infinite" which would allow you to brand an exception for the "Certiport" folders so the information there would remain untouched, therefore non resetting the information after a reboot. Creation of such an exception should be a feature that your local IT Admin could implement inside the restoring software'south options.
• Choose to suspend or disable the freezing software all together during examinations.
• If neither of the above options are possible, a CATC would need to exist aware that should the calculator freeze or need to exist rebooted for reasons across their command, they could non pick up where they left off (for most exams).
• The CertiportNow Service and other necessary files are installed to the "C:\Program Files\Certiport" or "C:\Program Files (x86)\Certiport" folders. This may cause issues with trying to keep them electric current automatically, as they volition have to exist updated after every restart if an update is present. While we don't update those components frequently, if your software version has been updated, y'all'll want to brand sure any updates are configured to exist installed when performing other thawed organization maintenance.

We are receiving a "Failure to load NPAPI version" (Certiport Mac Launcher)

We noticed this behavior began occurring when Adobe updated the version of the flash role player component that is used in the Mac Bone Ten and Chromium browser. Unfortunately, we don't accept any estimate on when or if this behavior will be corrected in the Mac Launcher platform for Certiport testing.

• You'll likely need to uninstall Flash first:
  • Uninstall Flash Role player read more here.
• Later on uninstalling, you'll demand to install this specific version of flash.
  • This is the NPAPI component for this version of Adobe Flash. Later the install completes, at that place will be a prompt to "Notify me to install updates". If this option is selected you can tell the Mac OS X when to install the update when it is automatically detecting that there is a more current version for Flash Thespian to install.
  • Adobe recommends to upgrade to the most recent version of Adobe Flash Actor for all users. Information technology's typically not recommended to use obsolete versions of Flash, but in this example it'south the but choice at this time if you wish to administer those exams. For regular employ, download the most current version.

What are the Technical Requirements for Certiport'southward exam commitment systems and solutions?

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Other

We are seeing a bulletin that states "In society to continue, a Proctor must log in and associate this machine to a Certiport Authorized Testing Center".

An Org Admin associated to a CATC must populate the settings upon initial log in to Compass, including selection of a Certiport Authorized Testing Center (CATC).

I have lost my Username and/or Password, how can I recover them?

How do I use for ADA Accommodations?

Please review the procedures and conditions outlined on our Accommodations page.

How do we modify the UI language of Compass?

Compass at present has all available languages congenital in so y'all don't have to uninstall and reinstall to change languages. To change the language, launch Compass and click on the dropdown list in the upper right-hand corner of the screen. This setting will likewise change the exam language, merely just if you have downloaded the exams in that language via the "Manage Exams" tile. Not all exams are bachelor in every language, please see our Product Releases page for availability of localizations.

Note: When irresolute Compass to a different language, you must also set the Region settings inside the Windows Control Panel to match. Additionally, when using Live-in-the-Application exams such equally Microsoft Office Specialist, the locally installed programme must also exist installed in that aforementioned language.

Can the expiration appointment of licenses, inventory, or vouchers be extended?

No. Once the expiration date is reached, new vouchers, inventory, or licenses must be purchased. Please review our Voucher Policies page, or contact your Territory Representative for more information.

Can we purchase the software required for "Live-in-the-Application" exams from Certiport (e.one thousand. Microsoft Office, Adobe, or Autodesk)?

No. Certiport does not sell whatsoever of the software titles that our certification exams or learning products rely on for concurrent (Alive-in-the-App) exams.

How do I purchase vouchers, inventory, and/or licenses for certification exams and/or learning products (practise materials)?

There are several options, depending on the product and customer:

• For Test Candidates inside North America: If yous are looking to purchase a voucher, you may observe out more in our Buy department.
• For Examination Candidates outside North America: If y'all are looking to buy a voucher, contact the Solution Provider in your area.
• For CATCs (Certiport Authorized Testing Centers) inside North America: Afterwards an initial order you may buy additional products through the Certiport website under the Organization Administrator role by clicking on the "Purchase" tab. You may also contact your Territory Representative and place the club directly.
• For CATCs (Certiport Authorized Testing Centers) outside North America: Contact the Solution Provider in your area.

How practice I become to Certiport'due south spider web store or to access shop pricing data?

View the purchasing options for certification exams and learning products.

How do I print a voucher?

There is no method for printing out an official newspaper version of an online voucher code, but there are means you could expect up voucher codes in lodge to screenprint them, or to copy and paste into another plan such as Word or Excel. Encounter beneath:

• For CATCs: Log in equally an Organization Administrator or Arrangement Admin, mouse over the My Certiport tab, click on the dropdown for vouchers, and a table will appear with all vouchers purchased past the CATC. This list volition show vouchers whether they are assigned to a Test Candidate or not, and whether they have been redeemed or not. You may too click on the detail push button to see who they were assigned to.
• For Examination Candidates: Log in as a Test Candidate and your vouchers will show at the top of the folio just under the back up contact information. Please note that only vouchers that have been assigned will show upwardly here.

What is the difference between the MOS 2013, 2016, and the Microsoft 365 Apps & Office 2022 exams?

Our project-based testing that began with MOS 2013 provides manufacture-leading assessments of skills and knowledge past giving students and professionals real-world exercises to assess their agreement of Microsoft Office.

Project-based exams eliminate the pool of questions in favor of a single projection for 2013, or multiple smaller projects for 2016. MOS Microsoft 365 Apps & Function 2019 exams keep the tradition of MOS 2022 with smaller projects, but with new features to account for changes to the software and demands in the market place. The Test Candidate then employs all their skills to create a Word document, Excel spreadsheet, Admission database, etc., from scratch or a predetermined baseline. Provided with a set of guidelines, this serves to mimic more of what a user would really encounter when using the programme in the existent world.

See our Objective Domains page for detailed info on any of our exams.

Do I have to register the testing center for each certification program?

There is non a separate registration procedure, merely each CATC must be individually activated for the programs they wish to administer. When a CATC is starting time registered, this is something that can be set with your territory representative. If, at a afterwards fourth dimension, you wish to brainstorm administering exams in additional programs, you volition need to phone call your representative to activate it.

Where do I discover information most digital badging?

Acclaim is the digital badging platform used by Certiport. It helps students move forrard professionally past quickly establishing credibility for opportunities in higher education and the chore market. Each bluecoat contains verifiable data that tells employers and admission committees what you did, who says yous did it, and why information technology matters. Digital badging is available for nigh of our certification programs.

How do my students access their vouchers when taking a test?

The best practice would be to pre-assign the voucher, or to have the voucher code printed or written downwards for a Test Candidate prior to sitting for an exam.

Note: In Compass for Windows, a Certiport Organization Administrator can log in to the software and click on the "Inventory" setting. Under the Vouchers section, you can click the orange "particular" button and come across a list of vouchers including the names of Test Candidates (if they accept been assigned). For other test delivery software, it tin be minimized every bit long as an test is not in progress, which would allow you lot to navigate to www.certiport.com, log in, and look upward a voucher code.

What does a CATC need for a successful certification program?

While there are many successful components from beginning to finish, they would all circumduct around the following primary elements:

• Knowledgeable and motivated instructors.
• Courseware and curriculum that maps to our certifications.
• Exercise Exams.

Note: Practice tests alone are not intended equally devices for students to learn the bailiwick matter, but rather to become the Test Candidate prepared for the scope of objectives covered, the nature of how the questions are asked and answered, too as to simulate being upwards confronting the clock. In that location are no substitutes for learning via teacher, utilizing courseware, and having real life experience with the software/subjects in which the examination is based on.

How do we run usage reports on exams delivered?

In that location are no reports that simply detail the amount of inventory, licenses, and/or vouchers used. However, at that place are several reports available to Certiport Arrangement Administrators for exams administered. To access these reports, log in as an Org Admin and click on the Reports tab. For example, the "Results 264" and "264 Plus" are both detailed reports on exams administered.

Additionally, you may view the real-time usage of any inventory, site licenses or vouchers. Log in as an Org Admin, then scroll down on the landing page or mouse over the My Certiport tab and click the dropdown for "Test Inventory", "Vouchers" or "Licenses."

How do nosotros wait up a Test Candidate's ID?

While there is no direct method, Organization Administrators have the ability to look up data such as the Test Candidate'south Username, or the optional Student/Employee ID. Both of these items can be found nether the "Results 264 Plus" report by clicking on theReports tab under the Org Admin role after you lot log in.

Proctoring an exam: How do I become a Proctor? How do I proctor an exam? Who can proctor me? Where do I view the Proctor Agreement?

Please refer to the following:

• Becoming a Proctor: Read the Becoming a proctor page.
• Proctoring an Test: Refer to the Quick Reference Guide.
• Who can Proctor: Any person with a Certiport user account who is associated with the CATC that is administering the examination, so designated equally a Proctor by the CATC, and who has read and agreed to the terms of the Proctor Understanding, may administer a Certiport exam.
• Viewing the Proctor Agreement: Log in with the Proctor office. At the bottom of the page, click "View Proctor Registration Page".

How do I locate my MC ID (Microsoft Certified Identification) and Access Code?

How practise I view our remaining vouchers, inventory, and/or licenses and their expiration dates?

To view the items available to your CATC please perform the following:

1. Log in as an System Administrator or Organization Member.
2. Mouse over the My Certiport tab and click on the dropdown for Inventory, Vouchers or Licenses.

How practice you assign a voucher to a Examination Candidate? Tin a CATC assign vouchers to a Examination Candidate on their behalf?

A CATC cannot assign a voucher to a Test Candidate in real time. Y'all must provide the code to the Test Candidate and accept them assign it to themselves individually from nether the Exam Candidate role.

The only other method would exist via the Bulk Registration procedure. However, using that procedure would only exist applicable at that specific time, and but for an initial set of vouchers. To acquire more, refer to the Bulk Registration Quick Reference Guide.

Where do I find more information about the Microsoft Imagine University Certification benefit?

What are Certiport'due south policies on Exam Retakes, Exam Security, and Exam Scoring?

My Retake Voucher is not working. What might be the cause?

Is it true that earning certain certifications count as college credit?

Yes! Please refer to our ACE college credit page to find out more nearly this plan, and which certifications currently qualify for credit.

Where tin I observe the number of questions and time limits for each exam?

Where tin can I view the exam tutorials that appear earlier a certification exam without actually launching an exam?

Refer to our Exam Tutorials page. Tutorials are available for all of our exams.

Where can I find information nearly current, new, and upcoming Certiport certification exams and learning products?

Refer to our Product Releases folio. This page besides details the available localizations for any given examination or practice exam.

Where can I notice information most the specific subjects that each certification exam covers?

The measurable skills covered within each examination are called Objective Domains. Please view our Objective Domains page.

Where tin can I find information near how a certifcation examination is made?

We have detailed information devoted to this topic in the About united states of america section of our website.

Where can I find data about how my exam is scored?

The FAQs located within our developing a certification exam pages contain a wide variety of topics including scoring.

I accept a question about a specific item or scoring of an item on an Adobe, ACU, ACP, or MOS test.

The most common inquiries we receive almost specific exam items are detailed in the certification examination development FAQs.

Where tin can I detect information about simulations including simulations in Mac environments?

The FAQs located within our developing a certification examination pages contain a wide variety of topics including simulations.

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Source: https://certiport.pearsonvue.com/Support/Support-for-CATCs/FAQs.aspx

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